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RidelivoFamily

FOR THE PEOPLE YOU CALL HOME

Put a little care
in their wallet.

Wherever you are, help family in Jamaica get where they need to go. Top up their Ridelivo wallet for rides, deliveries and everyday errands.

Send from overseasNames stay privateMade for family

Credit for Ridelivo services. Not a cash transfer.

A LITTLE HELP BACK HOMEPrivate by design
  1. Find their wallet
  2. Choose amount
  3. Finish securely

Start with their number.

Find your family member’s Ridelivo wallet using the phone number on their account.

+1

Jamaican number, including 876 or 658.

We show only name initials. Their balance, trips and personal details stay private.

LONG DISTANCE. CLOSE CONNECTION.

A few taps. A little peace of mind.

No voucher code to pass along. The credit goes to the wallet you choose.

01

Find your person

Enter their account phone number and confirm the masked name initials.

02

Choose a little help

Pick the Jamaican dollar credit amount. Review every fee before paying.

03

Finish securely

Create your account and pay with Stripe. Follow the top-up from your account.

For the everyday things
that mean everything.

Rides & appointmentsGroceries & deliveriesParcels & errands

A FEW THINGS TO KNOW

Family first.
Questions welcome.

Talk to our support team →
Does my family member need a Ridelivo account?

Yes. Use the verified phone number attached to their Ridelivo wallet. If they don’t have an account, ask them to register before you top up.

What will I see about their account?

Only masked name initials and the phone number you entered. Their wallet balance, trips, location and full account name stay private.

Do I need to be a rider to send a top-up?

No. Your new account starts with family top-ups. You can choose rider access later using the same login. Family top-ups are available on the website.

What about fees and foreign currency?

Your family member receives the full Jamaican dollar credit you select. A J$50 service fee and any applicable processing fee are additional and shown before payment. Checkout is in Jamaican dollars. Your card issuer determines any currency conversion and may charge additional fees.

When will their wallet be funded?

We add the credit when Stripe confirms a successful payment. Until then, the top-up shows as pending. The recipient gets a wallet funding notification and email after credit is added. You can track the result in My top-ups.

Can wallet credit be sent as cash?

Wallet credit is for eligible Ridelivo services and cannot be withdrawn as cash. See the wallet terms for details.