Ridelivo Support
How can we help?
Answers for riders and drivers in the Ridelivo and Ridelivo Driver apps, and a direct line to our team in Jamaica.
In an emergency
Call the police on 119 or fire / ambulance on 110. During a trip you can also use the Emergency button in the app, which alerts Ridelivo dispatch with your location.
Riders
How do I book a ride, delivery or courier?+
Open the Ridelivo app (or the website), choose Ride, Delivery or Courier, set your pickup and drop-off, and you will see the price before you book. You can book now or schedule for later.
How do I track my driver?+
After a driver accepts, you can see their photo, car, plate and live position on the map. You get a notification when they are almost at your pickup.
Can I add a stop or change my drop-off?+
Yes. During the trip, tap Add stop or change the drop-off. The app shows the new price and you confirm it before the driver’s route updates.
What is Share ride?+
When you choose Share ride, you may ride with someone going the same way and pay a lower price. The discounted price is shown before you book.
Why can’t I book right now?+
If several bookings are cancelled in a short time, booking pauses for a few minutes. The app shows a countdown — you can book again when it ends.
I left something in the car+
Open the trip in your history and use the trip chat to contact the driver, or send us a message below with the trip date and pickup area.
Payments & wallet
How can I pay?+
Pay with cash, or with your Ridelivo wallet. You can top up the wallet by card, or with cash at a Ridelivo top-up shop by showing your QR code.
I was charged the wrong amount+
Send us a message below with the trip date and pickup area. We will check the trip and correct your wallet if something went wrong.
What are Ridelivo Points?+
You earn points on trips and can use them towards future trips. Your balance is in the app under Wallet.
Drivers
How do I start driving with Ridelivo?+
Apply on the Drive with Ridelivo page, upload your licence, insurance and vehicle documents, and once approved sign in to the Ridelivo Driver app and go online.
Why am I not getting job offers?+
Make sure you are online, location is allowed “while using the app”, notifications are on, and the services you want (rides, deliveries, couriers) are switched on. Check the busy-area map to see where riders are asking for trips.
Why did the app stop me going online?+
Ridelivo limits online hours with rest breaks to keep drivers and riders safe. The app shows when you can go online again.
How do I get paid?+
Cash trips are paid to you by the rider. Wallet trips go to your Ridelivo driver wallet; you can see earnings, wallet balance and job history in the app.
Account & privacy
I can’t sign in+
Make sure you use the same email or phone number you signed up with and that the app is up to date. If it still fails, message us below and we will help you get back in.
How do I delete my account?+
In the app go to Account → Delete account, or follow the steps on the Data Deletion page.
How is my data used?+
See the Privacy Policy. Your location is only used while the app is open, and your data is never sold.