Last updated: September 29, 2026
Request Account and Data Deletion
You can ask Ridelivo to delete your account and associated personal information. Deleting an account means you will no longer be able to sign in, use your wallet, request a service, or receive account-based ride and delivery updates.
How to make a request
- Email privacy@ridelivo.com from the email address on your Ridelivo account.
- Use the subject line Ridelivo data deletion request.
- Include your full name, the phone number on the account, and the account email. Do not send passwords, card numbers, or government ID by email unless Ridelivo asks for secure identity verification.
If you can still sign in, you may first update your contact details in the Ridelivo Account page so we can identify your request accurately.
What happens next
We will verify that the request is from the account holder, confirm receipt, and explain the deletion scope and timing. We may ask for information needed to verify identity and protect against unauthorized deletion.
After a verified request is completed, Ridelivo will delete or de-identify personal information that is no longer needed, and will stop account-based WhatsApp notifications where applicable.
Information we may retain
Some records may need to be retained for legal, tax, accounting, fraud prevention, safety, security, dispute, or regulatory reasons. These may include transaction records, completed ride or delivery records, payout records, and records needed to prevent abuse. Retained data is restricted to the purpose that requires it.
Other privacy requests
Use the same contact method for a request to access or correct your personal information, or for questions about how Ridelivo handles personal data.