Ridelivo Store Agreement

This agreement is between One Dream Creations LLC, a company registered in the United States and trading as Ridelivo (“Ridelivo”, “we”, “us”), and the business that runs the store named when this agreement is accepted (“the store”, “you”).

The person who accepts it online confirms that they own the store or are allowed to sign for it. It covers selling through Ridelivo Market, the merchant workspace at merchants.ridelivo.com and the Ridelivo Store app. The Ridelivo Terms of Service and Privacy Policy also apply.

You sell your own goods. You decide your menu, your prices and your stock, and you prepare and pack each order. You are the seller of the goods to the customer.

Ridelivo lists your store on Ridelivo Market, takes the customer’s payment, sends you the order, arranges delivery with drivers, handles customer support and pays you what each order owes you.

A customer pays for the goods before the order reaches you. You will see the items, any options and the customer’s note, but never the delivery fee or the customer’s contact details.

• Accept each new order before its timer runs out (currently 5 minutes). If you do not, the order is cancelled and the customer gets their money back.
• When you accept, choose a prep time you can really keep. Ridelivo uses it to send the driver so they reach you when the order is nearly ready.
• Tap Ready when the order is packed and waiting at the counter.
• Hand the sealed order only to the Ridelivo driver for that order, and mark it “Handed to driver”. Goods are already paid for: never ask the driver or the customer for money for the goods.
• If you cannot fill an order, reject it straight away with a short reason.

Keep your items, options, photos, prices and stock true. Mark items sold out when they run out. The price you set is the price the customer pays for the goods. Ridelivo adds delivery and any Ridelivo customer fees on top; you never pay them and they never come out of your money.

Items priced in US dollars are changed to Jamaican dollars once a day at the market rate plus 2%, rounded up to the next J$10. The J$ price shown at checkout is the price for that order.

Ridelivo promotions are paid for by Ridelivo. They lower what the customer pays, not what you are paid.

Ridelivo keeps a commission of 10% of the goods price of each order you are paid for: delivered orders, and orders cancelled after you accepted them where you are paid for the food (section 7). The goods price is the price of the items and options in the order, after any discount your store pays for itself.

The commission is never charged on delivery fees, tips or any Ridelivo customer fee, and only applies to orders placed after you accept this version of the agreement.

It is taken off what that order owes you, rounded to the nearest cent. In Money you see, for every order, the goods, the Ridelivo commission (10%) and what you are owed, and you can download your statement.

If goods are refunded and your store bears the refund, the commission goes down in proportion: you never pay commission on goods that were refunded. If Ridelivo bears a refund, you are paid as if there was no refund.

Example: goods of J$1,500 → commission J$150 → you are owed J$1,350.

The store owner adds payout details (a bank account or Lynk) in Payouts. Ridelivo checks them before any payout and only shows the last 4 digits.

Money owed for completed orders shows in Money as “Waiting to be paid”. Ridelivo pays it in Jamaican dollars to your checked payout account, by bank transfer or Lynk, and adds the payment reference in Money. There is currently no minimum payout and no fixed payout day; Ridelivo will tell you before it sets either.

If a refund is approved after an order was already paid out to you, Ridelivo will contact you and may take it off a later payout.

Your prices must include any tax you charge on your goods, and you are responsible for your own taxes. Ridelivo is responsible for its own taxes on the commission.

Before you accept an order, the customer can cancel it for free. Once the driver has picked up the order, it cannot be cancelled.

• Customer cancels after you accepted: the customer pays for the food and you are paid the goods price for that order, less the 10% Ridelivo commission, as for a delivered order.
• Ridelivo cancels after you accepted because of a delivery problem (for example, no driver): the customer gets their money back and Ridelivo pays you the goods price, less the 10% Ridelivo commission.
• The order is cancelled because of the store (you reject it, an item is out of stock, you miss the timer, or the store is paused or suspended): the customer gets their money back and the order is not paid to you.
• These cancel charges are being switched on in stages. Until they are on for your store, a cancelled order is refunded to the customer in full and is not paid to you.

A customer can report a problem with a delivered order within 24 hours of delivery. You can see each report and give your side in Problems. Ridelivo decides each report; small reports can be refunded straight away.

• Missing or wrong items, and other problems with what the store packed: the refund comes off what that order owes your store.
• Damaged in delivery: Ridelivo bears the refund and you are paid as normal.

You are responsible for the goods you sell: they must be safe, legal, as described and prepared and stored following the law and any licence your business needs. Pack orders so they travel well and are sealed.

• Do not sell illegal, stolen, counterfeit, dangerous or recalled goods.
• Do not sell 18+ goods (alcohol, tobacco, vapes or adult items) unless Ridelivo has allowed it for your store and the items are marked 18+. The driver checks the customer’s ID for those orders.
• Tell customers about allergens and ingredients in the item description when you know them.

You see only what you need for the order, such as the items, the customer’s first name and their note.

• Use customer information only to prepare and hand over that order.
• Do not use it for marketing, do not contact customers outside Ridelivo about their order, and do not share it.
• Keep printed receipts and tickets out of public view and throw them away safely.
• Tell Ridelivo straight away if you think customer information was lost or seen by someone who should not see it.

• Treat customers, drivers and Ridelivo staff with respect.
• Do not ask customers to order or pay outside Ridelivo for an order placed on Ridelivo.
• Keep your team list up to date: remove people who leave, and do not share sign-ins.
• Keep your opening hours and “open / paused” status true, so customers are not let down.

You can pause your store at any time. Either of us can end this agreement by telling the other in writing (email is fine).

Ridelivo may pause or suspend your store straight away for safety, food safety, fraud or legal reasons, or after repeated missed, rejected or problem orders. Ridelivo will tell you why.

When the agreement ends, orders you already accepted must still be completed, and Ridelivo pays what is owed to you for them after any refunds.

Ridelivo may change this agreement. We will tell you at least 14 days before a change to the commission or to payouts takes effect, in your workspace and by email.

Every new version must be accepted online by the store owner. Until you accept a new version, the version you accepted keeps applying; if you do not accept it, Ridelivo may end the agreement with notice.

Each of us is responsible for our own actions. You are responsible for your goods and for claims about them, and you agree to cover Ridelivo’s reasonable costs if a claim against Ridelivo is caused by your goods or by you breaking this agreement.

Neither of us is responsible to the other for indirect losses, such as lost profits or lost business. Apart from money Ridelivo owes you for orders, Ridelivo’s total responsibility to you under this agreement is limited to the commission you paid Ridelivo in the 3 months before the claim.

Nothing in this agreement limits any responsibility that the law does not allow to be limited.

This agreement is governed by the laws of Jamaica, and the courts of Jamaica deal with any dispute about it. Before going to court, we will both try to settle a dispute by talking first.

Questions about this agreement, notices and help: Ridelivo Support at ridelivo.com/support, or from Help in the merchant workspace and the Ridelivo Store app. Customer information questions: privacy@ridelivo.com.

The store owner accepts by ticking the box and typing their full name. Ridelivo records the name, the version, the time, and the internet address and device used, as a record of the acceptance. This agreement stays available to read, print or save at merchants.ridelivo.com/agreement.